Shipping & Returns
Payment & Shipping
Ready orders will be delivered/dispatched immediately after the payment is received. For Customized Orders , an Estimate of cost will be shared! Once the advance amount equal to gold value is received , gold rate will get freezed, and the Work will be started !
Return Policy
100% refund will be granted if the product is returned within 7 days of purchase in the exact condition as it was sold. However, it will be thoroughly checked for any damage or change in weight etc before such refund is granted! This return policy will not be applicable for customized orders. If the bill is not produced at the time of return/exchange, additional10% deduction will be made.
Tracking your Order
Once the order is dispatched from our store , tracking details will be shared with the customer until he/ she receives the product!
Money Back Guarantee
Refund will be granted only for the value of gold involved in the product. There will be no refund for Diamonds , Pearls or other gemstones . Making charges or seasonal discounts will not be refunded.
Privacy Policy
Grace Jewels reserves the right to take its decision in case of any dispute .